Our Cleaning Service Policies
We believe in transparency and providing the best service. Here's everything you need to know about our cleaning services.
Our Cleaning Services
Choose from our range of professional cleaning services to find the perfect fit for your needs.
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Booking & Scheduling
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Booking & Scheduling
Book your cleaning service easily through our online form or by giving us a call. We recommend booking at least 48 hours in advance to secure your preferred date and time. Once booked, you will receive a confirmation email with all the details of your appointment.
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Payment Methods & Policies
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Payment Methods & Policies
We accept all major credit cards and bank transfers for your convenience. Payment is required upon completion of the service. For recurring services, we offer automated billing options. An invoice will be sent to your email after each cleaning.
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Cancellation & Rescheduling
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Cancellation & Rescheduling
We understand that plans can change. Please provide at least 24 hours' notice for any cancellations or rescheduling to avoid a fee. Cancellations made with less than 24 hours' notice may be subject to a charge equivalent to 50% of the service cost.
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Damage & Liability
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Damage & Liability
Our team is trained to be careful, but accidents can happen. We are fully insured and bonded. Please report any accidental damage within 24 hours of the service. We will work with you to find a fair resolution, which may include repair or replacement.
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Service Guarantee
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Service Guarantee
Your satisfaction is our priority. If you are not completely satisfied with our service, please contact us within 24 hours. We will return to re-clean the specific areas you are unhappy with, free of charge. Your feedback helps us improve our service.